Training Library Staff in Service, Safety, and Security:
Creating Training Programs That Meet Your Needs
A "Safe Library" webinar, part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht
OVERVIEW:
“Thanks for volunteering to go to the mandatory training” is one of management’s favorite sayings when it comes to getting employees in a room or online for some education, knowledge, and worthwhile tools. The problem starts with defining what are “worthwhile tools” for employees and what is required that they learn and know versus what is merely “nice to know” to help them do their jobs. We want to value their time with us, in the library and in the classroom.
It can help to see employee training as both a requirement and a reward. Required training helps our library leaders, risk managers, and legal colleagues feel that staff is getting what they need to stay compliant with policies, procedures, organizational protocols, HR rules and guidelines, and the Code of Conduct, especially if these are new or updated.
Other trainings may have more to do with being fun or useful without being legally necessary. Classes on team-building, new programs and new book arrivals at the library, and training gatherings with both content and a holiday theme fit both parts.
So where does training in providing skilled service to patrons, safety awareness training, and security training (which has a definite personal protection feel to it) fit in? Is it required or is it useful? Can it even be fun? (It is if Steve Albrecht has anything to stay about it.) Can we create training programs that staff really want to attend? That grow through word of mouth? That make them feel valued in their work and as important parts of the library organization?
This 60-minute training webinar is presented by Library 2.0 and hosted by ALA author and library service, safety, and security expert, Dr. Steve Albrecht. This session is the next in our "The Safe Library Book Series,” for all library leaders and employees. A handout copy of the presentation slides will be available to all who participate.
LEARNING AGENDA:
- Getting Through the Four T’s: Teaching Tough Training Topics.
- Adult Learning Styles: Andragogy
- Using outside trainers or developing in-house resources.
- What is “The Ebbinghaus Forgetting Curve”?
- Stop apologizing for security and the need for security training. (The ultimate goals are a peaceful library and to avoid having to call the police.)
- Creating a “Challenge Culture” in the library. (How about rewarding employees who point out safety and security concerns?)
- The value of using staff role-plays for challenging patrons and their behaviors.
DATE: Thursday, March 9th, 2023, at 2:00 pm US - Eastern Time
COST:
- $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
- FREE for those on individual or group all-access passes (see below).
TO REGISTER:
Click above to pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and then your permanent access to the webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.
NOTE: please check your spam folder if you don't receive your confirmation email right away.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
ALL-ACCESS PASSES:
- All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
- For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here.
- Inquiries for all-access organizational contracts should be directed to admin@library20.com.
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
His professional website is http://drstevealbrecht.com.
