Serving Elderly Patrons at Risk:
Prevention Steps for a Fragile Population
Part of the Library 2.0 Service, Safety, and Security Series with Dr. Steve Albrecht
OVERVIEW:
Senior citizens love their libraries, support their libraries, and urge their elected and appointed officials to keep their libraries open and even press them to build new ones. Your library may have specific programs for senior patrons and you recognize and nurture those relationships with the ones who come to your library most often.
If you meet and greet seniors at your library facility, you may also have some concerns about their mobility, cognitive issues, and physical safety. Worse yet, elderly people are frequent victims of financial abuse from unscrupulous family members; “caregivers” (who steal from or physically abuse the person, instead of giving supportive, nurturing care); or strangers who became their “new best friend.” This session is all about building your awareness toward physical, cognitive, and abuse possibilities with our senior patrons.
LEARNING OBJECTIVES:
- Talking to elderly patrons with cognitive issues.
- Preventing falls or other injuries inside the library.
- Assessing potential caregiver abuse.
- Being a Mandated Reporter: working with Adult Protective Services (APS).
- Identifying a potential “sweetheart scam.”
This 60-minute overview session on how to respond step-by-step to service situations in the library is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library, and hosted by trainer, author, and library service, safety, and security expert, Dr. Steve Albrecht. A handout copy of the presentation slides will be available to all who participate.
DATE: Thursday, February 15th, 2024, at 2:00 pm US - Eastern Time
COST:
- $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
- FREE for those on individual or group all-access passes (see below).
TO REGISTER:
Click above to register and pay. You can pay by credit card, and will receive an email within a day with information on how to attend the webinar live and how you access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
If you have any trouble registering for a webinar, if you need to be invoiced or pay by check, or if you have any questions, please email admin@library20.com.
NOTE: please check your spam folder if you don't receive your confirmation email within a day.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
ALL-ACCESS PASSES:
- All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
- For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here.
- Inquiries for all-access organizational contracts should be directed to admin@library20.com.
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.
