Behavioral and Mental Health Issues in the Library:
Techniques for De-Escalation and Crisis Intervention
Part of the Library 2.0 Service, Safety, and Security / Essential Librarian Series with David Fowler, hosted by Dr. Steve Albrecht
OVERVIEW:
The mental health crisis in the U.S. continues to grow, with one in five adults experiencing mental illness and 10% of youth struggling with severe depression. The impact of mental health issues extends beyond individuals, affecting businesses, families, and communities. It contributes to societal challenges such as homelessness, poverty, and an increased risk of aggression and violence. As these challenges have intensified, libraries and their leaders and staff already recognize the rising risk of encountering people having mental health events. This session will focus on understanding the broader mental health crisis and providing tools to safely and compassionately de-escalate situations involving individuals experiencing mental health struggles, anger, or self-destructive behaviors. Learn how to use empathy, awareness, and safety measures to make a difference in defusing these challenging situations.
The “Behavioral Health De-Escalation and Crisis Intervention Training” aims to provide a trauma-informed care approach grounded in compassion, empathy, and safety. This training equips participants with practical skills to navigate interactions with individuals experiencing a mental health crisis. Through an emphasis on safety and respect, library participants will learn how to de-escalate situations effectively, ensuring dignity and sensitivity are maintained when facing individuals who may be angry, upset, or self-destructive. Join David Fowler to gain the tools needed to respond confidently and compassionately to those in crisis.
LEARNING AGENDA:
- Identify, prevent, and respond to mental health crises that could involve escalation, aggression, and violence with composure, compassion, and empathy.
- Gain universal precautions for mental health crises that involve violence/aggression by applying the safety principles of the AVADE® training program.
- Understand the aggressive and violent characteristics of individuals suffering from a mental health crisis in the workplace environment.
- Improve your safety by employing verbal and non-verbal techniques to de-escalate, defuse, and prevent violent and aggressive behaviors.
- Acquire best practices for crisis interventions and de-escalation with individuals experiencing a mental health crisis.
- Gain knowledge about the predicting factors of aggression and violence in the workplace, their correlation with the components of the assault cycle, and learn appropriate response strategies.
- Acquire strategies to prevent physical harm by applying the principles of time and distance.
This 60-minute session on is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.
DATE: Thursday, November 7th, 2024, at 2:00 pm US - Eastern Time
COST:
- $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
- FREE for those on individual or group all-access passes (see below).
TO REGISTER:
Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.
NOTE: please check your spam folder if you don't receive your confirmation email within a day.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
ALL-ACCESS PASSES:
- All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
- For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here.
- Inquiries for all-access organizational contracts should be directed to admin@library20.com.
David Fowler brings over 30 years of expertise in security operations, training, and protective services to this presentation. As a certified master instructor in multiple nationally recognized programs, including Workplace Violence Prevention and Defensive Tactics, David has trained thousands of individuals across the U.S. and Canada.
He is the founder of Personal Safety Training Incorporated (PSTI) and the creator of the AVADE® Workplace Violence Prevention Training programs and SOCS® (Security Oriented Customer Service) programs.
Known for his dynamic and motivational style, David's presentations focus on safety, security, and the philosophy of peace. His passion for empowering organizations and individuals shines through his hands-on approach to training, offering practical solutions for real-world safety challenges.
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.
