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30 Library Service, Safety, and Security Tips:
Making a Better Facility in One Month
Part of the Library 2.0 Service, Safety, and Security / Essential Librarian Series with Dr. Steve Albrecht
OVERVIEW:
Small changes can make a really big difference over time. Implementing useful practices at your library can help create safe, secure, and service-oriented policies, procedures, and operations that will improve staff motivation and morale and result in more satisfied patrons.
Making changes to your operational policies or Code of Conduct can take months and require a lot of stakeholder input. Sometimes it’s just faster, easier, and better to make day-by-day adjustments. After all, the little tugboat moves the big ship a little at a time, and soon enough, it’s going in another direction. The hot sun melts the huge iceberg a bit more each day until the difference is noticeable.
Plan for changes in your library using the calendar. What can you do in just one month? Quite a lot, actually. The new owner of a McDonald’s franchise is given an operations manual that covers an entire year’s worth of important tasks, beyond just the day-to-day work.Examples might include: on Day 73 - Powerwash all the windows; on Day 126 - Replace the speaker at the drive-through menu box; on Day 322 - Restripe the parking lot.
Setting guideposts and meeting big goals are important to every business. We can do a lot for the safety and security of our library, our employees, and our patrons, in just one month. Join Dr. Steve Albrecht as he provides a one-month template, using practical ideas to help library leaders and staffers create a safer, more secure, more service-driven library.
LEARNING AGENDA:
- Service Keys: Service Blueprinting; the Patron’s Customer Value Model; Social Media Policies; Four Workplace Cultures; Photo and Video Policies; Preventing Service Fatigue.
- Safety Keys: Parking Lot Perils; First Responder Lists; First Aid Kits; Code Pink Drills; Space Re-Designs; Domestic Violence Civil Orders.
- Security Keys: Visitor Policies; Safe Room Kits; Lockdown Drills; Locking Door Hardware; Parking Lots; Panic Alarms.
This 60-minute overview session on is another in our “Essential Librarian Series,” designed to be shown to new staff and leaders and to provide a refresher for all who work in the library. The presentation slides will be available to all who participate.
DATE: Thursday, December 19th, 2024, at 2:00 pm US - Eastern Time
COST:
- $99/person - includes any-time access to the recording and the presentation slides and receiving a participation certificate. To arrange group discounts (see below), to submit a purchase order, or for any registration difficulties or questions, email admin@library20.com.
- FREE for those on individual or group all-access passes for the Dr. Albrecht Safe Library Series (see below).
TO REGISTER:
Use the payment box above to register and pay. You can pay by credit card. You will receive an email within a day with information on how to attend the webinar live and how you can access the permanent webinar recording. If you are paying for someone else to attend, you'll be prompted to send an email to admin@library20.com with the name and email address of the actual attendee.
If you need to be invoiced or pay by check, if you have any trouble registering for a webinar, or if you have any questions, please email admin@library20.com.
NOTE: please check your spam folder if you don't receive your confirmation email within a day.
SPECIAL GROUP RATES (email admin@library20.com to arrange):
- Multiple individual log-ins and access from the same organization paid together: $75 each for 3+ registrations, $65 each for 5+ registrations. Unlimited and non-expiring access for those log-ins.
- The ability to show the webinar (live or recorded) to a group located in the same physical location or in the same virtual meeting from one log-in: $299.
- Large-scale institutional access for viewing with individual login capability: $499 (hosted either at Library 2.0 or in Niche Academy). Unlimited and non-expiring access for those log-ins.
ALL-ACCESS PASSES:
- This program qualifies for free participation by Safe Library / Dr. Albrecht all-access pass-holders and pass-holding organizations.
- All-access annual passes include unlimited access to the recordings of all of Dr. Albrecht's previous Library 2.0 webinars, plus live and recorded access to his new webinars for one year. These are hosted either at Library 2.0 or Niche Academy (if preferred).
- For a $499 individual all-access annual pass to all of Dr. Albrecht's live webinars and recordings for one year, please click here.
- Inquiries for all-access organizational contracts should be directed to admin@library20.com.
Since 2000, Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons.
In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. His new book, The Safe Library: Keeping Users, Staff, and Collections Secure, was just published by Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
He has written 25 books on business, security, and leadership topics. He lives in Springfield, Missouri, with six dogs and two cats.
More on The Safe Library at thesafelibrary.com. Follow on X (Twitter) at @thesafelibrary and on YouTube @thesafelibrary. Dr. Albrecht's professional website is drstevealbrecht.com.
